Quality Management – Accreditation

Experts in quality management systems consulting, training and accreditation

PBSI helps our clients implement quality management systems that not only meet their certification requirements but also bring significant organizational benefits including:

  • Increased client confidence and satisfaction
  • Improved efficiency and turnaround time
  • Reduced costs due to reduced errors and rework
  • Positive impact on laboratory profile and reputation
  • Improved staff motivation

Our professional and expert quality management consultancy is focused on forensic laboratories world-wide.  Specifically those seeking accreditation to:

•    ISO 17025   Ilac-G19 Forensic Laboratories

•    ISO 17020

•    ISO 27001

•    ISO 9001:2008 AND 9001:2015  [Click here for Correlation Matrix]

Spotlight on Solutions

Design and implementation of formal quality management system

Quality Management System will enable your team to improve performance, thanks to its robust processes and management techniques. These will help you reduce errors, streamline processes, improve efficiency, and reduce waste.  PBSI can help your organization define and develop a QMS sized appropriately for your organization and business offering.


QMS – Documentation Templates

PBSI can provide you with a fully customizable set of documentation templates for ISO 17025 and 17020, complete with detailed customization instructions and notes to help you understand what needs to be covered in the more difficult to understand sections of the standard.

Quality Training

Besides assisting organizations in meeting their quality management requirements we also provide quality training, including:

  1. Certified Quality Management Lead Auditor (5 days)
  2. Certified Internal Quality Auditor (2 days)
  3. Various ISO 9001-related training courses
  4. Documenting Management Systems (1 day)
  5. Developing a Process-Based Management System (1 day)

Process Mapping

Business process re-engineering is perfect to tune up areas within the organization to improve performance.  PBSI works with organizations during the project to:

  1.  Set clear goals to achieve specific objectives.  For example, to improve turn-around-time within the laboratory.
  2. Identify every process and prioritize them.  Value stream mapping is one way to do this.
  3. Empower the people who control the processes.
  4. Capture information once and at the source.

Gap Analysis

Implementing or upgrading a Quality Management System (QMS) is a significant undertaking. Professional Business Solutions, Inc. can provide a gap analysis to assist you in making an “informed” decision regarding how best to proceed by providing answers to the following critical questions:

  1. What existing company procedures and processes will need to be modified to meet the requirements of the standard and the operational needs of your company?
  2. What additional procedures, processes, forms and records are required to achieve compliance with the requirements of the standard?
  3. How do you ensure that your QMS meets the operational needs of your company as well as the requirements of the appropriate standard?
  4. What level of effort (internal resources) is required to achieve certification to the appropriate standard?
  5. What is the best approach to complete your implementation project within the desired timeframe?

Pre-assessment and internal audits

ISO certifications are expensive and time-consuming.  You will not want to go for certification if you’re not sure if your systems are audit ready. Save time and money by making use of our compliance audits to give you peace of mind before you go for certification.

PBSI will help you to schedule the formal assessment with the accrediting body.

When you achieved certification your PBSI team will continue to help ensure your system improves and remains compliant.

Lean Six Sigma and Kaizen

Effective kaizen events are often a prerequisite for a successful lean transformation. They provide the necessary momentum, organizational learning, and engagement, along with sustainable, step/function improvements. The systemic use of kaizen events establishes the technical and cultural foundation for principle-driven Kaizen — the powerful combination of kaizen events and daily kaizen activities.

Regrettably, many organizations suffer from one or more of the following event malpractice symptoms:

  1. Little or no measurable business impact
  2. Poor linkage to strategic and value-stream imperatives
  3. Unsustainable results
  4. Unfavorable employee experience
  5. Limited organizational learning and growth
  6. Insufficient foundation for daily Kaizen

This one-day workshop is designed to give participants critical insight into the principles, tools, and techniques that drive effective Kaizen events.