Quality Focus

The Right Choice For Your Business

Quality Management

A quality system is not a badge – it brings real and ongoing benefits to your organization. Your quality management system is critical to retaining customers. Why? In a global economy, competitors may deliver services or products that are inferior or unsafe. A quality management system signifies that your organization adheres to industry standards. It shows prospective customers your company.

The fact is, quality management increases profit.

Professional Business Solution, Inc. (PBSI) delivers  tailored activities that help organizations to:

  • Improve processes, people, culture, customer focus, operational performance
  • Maximize productivity and bottom line results

The goal is not to just comply with the applicable ISO standard(s) but to demystify the requirements in order to add value to your organization through simplicity, increased effectiveness, greater efficiency and less cost. PBSI focuses on results-oriented lean quality consulting, efficient ISO quality audits, lean ISO manuals and documentation and effective practical ISO training.

ISO Certified companies have a lot in common.  Typically, an ISO certification company:

  • Has a structure and resources in place to deliver quality products or services.
  • Is committed to continuous improvement.
  • Is focused on customer satisfaction.
  • Is sustainable.

Your quality management system brings significant business benefits:

  • Fulfill accreditation requirements
  • Increased client confidence and satisfaction
  • Improved efficiency and increased productivity
  • Reduced costs due to reduced errors and rework
  • Positive impact on company profile and reputation
  • Improved staff motivation
Quality Management Systems

We steer you through the entire process.  Our quality management services include:

  • Design and implementation of formal quality management system
  • Gap analysis of quality management systems to the international standards requirements
  • Setting quality objectives and targets
  • Process mapping
  • Pre-assessment and internal audits
  • Customer satisfaction measurement

Besides assisting organizations in meeting their quality management requirements we also provide quality training, including:

  • Certified Quality Management Lead Auditor (5 days)
  • Certified Internal Quality Auditor (2 days)
  • Various ISO 9001-related training courses
  • Documenting Management Systems (1 day)
  • Developing a Process-Based Management System (1 day)
Accreditation and Certification

Certification is a useful tool to add credibility, by demonstrating that your product or service meets the expectations of your customers.

  • Gap analysis - An optional service which takes place before your assessment visits. We will take a closer look at your quality management system and compare it with the requirements of the ISO standard. It’s a really cost effective way to check if there are any areas you need to work on before the formal assessment.
  • Schedule the formal assessment with the accrediting body.
  • When you achieved certification your PBSI team will continue to help ensure your system improves and remains compliant.