Change Management
Change Management focuses on people to ensure that change is brought about smoothly, effectively, and with minimum resistance. Our Change Management activities are directed toward the identification and mitigation of the people-oriented risks associated with accomplishing the change objectives. Our four-phase process includes:
- Creating awareness: bringing common understanding of intended change aligned with individual values and ensuring that the knowledge about the change has occurred;
- Building acceptance: creating environments conducive to change in mindsets and sense of ownership to gain positive perception on the change initiative;
- Accomplishing adoption: transferring ownership of the change program to the business through institutionalization and internalization;
- Achieving assimilation: coaching, problem solving, and addressing persistent pockets of resistance.
Activity: Transformation OCM Readiness Assessment
- Task: Identify Affected Stakeholders and Impacts by Role
- Task: Develop End User Readiness Assessment
- Task: Coordinate Implementation of end User Readiness Assessment for Change
- Task: Articulate Transformation Gaps, Issues, Challenges and Risks
- Task: Develop Transformation Readiness Assessment Report
- Deliverable: Transformation Readiness Assessment Report (Integrated into the Transformation Plan.)
Activity: Communications (Alignment / Enrollment)
- Task: Identify Communication Needs by Role
- Task: Identify Optimal Communication Channels per Message/Roles
- Task: Develop / Gain Approval of Stakeholder Communication / Feedback Plan
- Deliverable: Stakeholder Communications Plan (Integrated into the Transformation Plan)
Design Phase
Activity: Communications (Alignment / Enrollment)
- Task: Develop / Provide Leadership / Management/Change Agent Change Coaching
- Task: Develop / Get Approval of Awareness / Change Communications
- Task: Coordinate / Implement Awareness and Change Communications
Activity: Training
- Task: Determine User Education & Documentation Work stream resources (i.e. Training Team.)
- Task: Determine Training Curriculum / Courses by Roles
- Task: Determine Training Administration Plan / Schedule / Locations
- Task: Develop / Get Approval of Training Plan
- Deliverable: Training Plan (Integrated into Transformation Plan)
Activity: Performance Rewards
- Task: Identify Appropriate Performance Rewards Plan
Activity: Communications (Alignment / Enrollment)
- Task: Develop / Get Approval of Customized Self Concern Communications
- Task: Coordinate / Implement Self Concern Communications
Activity: Training
- Task: Validate Readiness of Training Materials
- Task: Coordinate Trainers / SME’s presentations
- Task: Validate Readiness of Training Environments
- Coordinate User Training Administration
Activity: Performance Rewards
- Task: Build Appropriate Rewards Structure
Activity: Organizational Readiness Re-Deployment
- Task: Assess End User Acceptance of Change / View of Readiness Efforts
Activity: Communications (Alignment / Enrollment)
- Task: Develop / Get Approval of Acceptance Communications
- Task: Coordinate / Implement Acceptance Communications
- Task: Retrofit Communications Based on Feedback
- Task: Coordinate / Implement Retrofitted Communications
- Task: Develop Consistent Staffing Change Management Approach for Managers
- Task: Coordinate Communication of Staffing Change Management Approach
Activity: Performance Rewards
- Task: Role-out Appropriate Rewards Structure
Activity: Organizational Readiness Re-Deployment
- Task: Re-Assess End User Acceptance of Change / View of Readiness Efforts
Activity: Communications (Alignment / Enrollment)
- Task: Develop / Get Approval of Acceptance Communications
- Task: Coordinate / Implement Acceptance Communications
- Task: Retrofit Communications Based on Feedback
- Task: Coordinate / Implement Retrofitted Communications
- Task: Develop Consistent Staffing Change Management Approach for Managers
- Task: Coordinate Communication of Staffing Change Management Approach
Activity: Training
- Task: Coordinate End-User Training Administration (for each phased rollout)
Activity: Performance Rewards
- Task: Role-out Appropriate Rewards Structure
- On July 11, 2017
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